Return Policy

Return Policy

Return Policy are:

  1. In the rare instance that there is fault or error in shipping, Pureherbs Food Industries Sdn. Bhd (pureherbs.com.my) is confident to offer you, a return policy within 7 days upon receipt of your order when:
    • the product you received is not what you ordered
    • the product you received is damaged
  2. We do not accept returns when:
    • after 7 days of delivery

 

Refundable Condition:

We do not provide refundable service at the moment. We will send a brand new exact piece that you had ordered to you once the defective item is received.

 

Item return procedure:

Drop us an email at [email protected] with the subject “return item” and your order details before returning the items. Our support team will attend to your email as soon as possible. Please allow 1-2 working days for your inquiry to be processed.