Return Policy
Return Policy are:
- In the rare instance that there is fault or error in shipping, Pureherbs Food Industries Sdn. Bhd (pureherbs.com.my) is confident to offer you, a return policy within 7 days upon receipt of your order when:
- the product you received is not what you ordered
- the product you received is damaged
- We do not accept returns when:
- after 7 days of delivery
Refundable Condition:
We do not provide refundable service at the moment. We will send a brand new exact piece that you had ordered to you once the defective item is received.
Item return procedure:
Drop us an email at [email protected] with the subject “return item” and your order details before returning the items. Our support team will attend to your email as soon as possible. Please allow 1-2 working days for your inquiry to be processed.